The line that resonated the most with me was,
"When broken down, however, the responses showed drastic underutilization of these tools" in reference to features in various programs. I feel like this happens to me all the time. Something new comes along and I'm all excited, but getting used to the tools I use regularly often leaves little time for exploration of lesser used ones. All the time I fall victim to just working with what is in my comfort zone, and then I lose out on many tools and things that would benefit my students and me!
I agree with you 100 percent. We have so many tools available to us, but not near enough time to figure out how to use them.
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